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1. How do I report a street light that is not working?

The City of Hoover does not maintain street lights on residential streets. To report problems with street lights on residential streets, please obtain the light pole number and then contact your Homeowners Association and/or Alabama Power Company at 1-800-245-2244. The City of Hoover maintains street lights on select major roadways including: I-65, I-459, Hwy 31, Hwy 150, Lorna Road and Municipal Drive. To report problems with street lights on these roadways, please contact Engineering at 205-444-7896 or through My Hoover Connect.

2. Who do I call to have a new sign installed in my neighborhood or perform maintenance on an existing sign?

To request a new sign, you may submit through My Hoover Connect or contact our engineering department at 205-444-7529. Existing signs are maintained by the Public Works Department and your request can be sent through My Hoover Connect or by calling 205-444-7543. Neighborhood Watch signs can be requested by contacting the Police Department at 205-444-7700.

3. Who do I call to report potholes or other road maintenance issues?

You may submit your request using My Hoover Connect or you may call 205-444-7543. If the pothole is on a City of Hoover street, our Public Works Department will be able to repair it. However, if it is a county or state maintained street/highway, you will need to contact their street maintenance department.